Membership policy
Cancellation and refunds.
New members start with a 7 day free trial. After the trial, annual membership is billed at $240 USD per year, equivalent to $20/month, or monthly membership is billed at $24 USD per month. A payment method is required. Existing billing arrangements are unchanged.
Open your account and choose Cancel membership. Complete the cancellation in Stripe and check its confirmation. You can also email rayanne@contentcreationgirlies.com before your payment deadline.
Your free trial and first payment
Eligible new members receive a 7 day free trial once only. A payment method is required, but no membership payment is taken when the trial starts. After the trial, the standard monthly plan costs USD $24 every month and the standard annual plan costs USD $240 every year. Any applicable tax, promotion or different agreed price is shown at checkout.
Your chosen plan becomes paid automatically when the trial expires and renews until cancelled. Cancel before the exact expiry date and time to avoid the first charge. Your account shows your trial expiry in UK time. The deadline is the exact expiry time, rather than midnight at the end of a calendar day.
How to cancel
Log in using your membership email, open Account, choose Cancel membership and complete the Stripe cancellation steps. Closing the page or deleting your account does not cancel billing. Check the cancellation confirmation and your account status.
If you cannot log in, cannot open the cancellation page, or prefer to contact us, email rayanne@contentcreationgirlies.com with your membership email and a clear request to cancel. We honour cancellation requests sent before the relevant deadline, even if we process them afterwards. You do not need to wait for a reply before the deadline.
Refund requests
Subject to your statutory rights, membership payments are normally non refundable. Cancelling stops future renewals and does not automatically refund an earlier payment.
If you were charged twice, charged incorrectly, or charged after sending a cancellation request before the deadline, contact us so we can investigate and refund any payment taken in error. If you forgot to cancel your trial, contact us promptly. We may consider a goodwill refund of the first charge depending on the circumstances. Goodwill refunds are discretionary and do not replace any legal entitlement to a refund.
To request a refund, email your membership email, the payment date and amount, and the reason for your request. You do not need to provide your full card details.
Your legal cancellation and refund rights
Nothing in this policy limits your statutory rights. UK consumers may have a 14 day cooling off right for online contracts, subject to the rules that apply to the content or services supplied. A 7 day free trial does not by itself remove that right.
Where the law permits an exception for digital content supplied immediately, the required express consent and acknowledgement must be obtained and confirmed. Accessing your account, accepting general terms or acknowledging automatic billing does not by itself waive all cancellation or refund rights. Rights may also apply if content or services are faulty, not as described or not supplied as agreed. We assess requests under the law applicable to your purchase.
Access after cancellation
If you cancel a trial before it expires, no first membership payment should be taken. Access normally lasts until the trial expiry shown in your account. If you cancel a paid renewal, access normally continues until the end of your paid billing period. Your cancellation confirmation shows the applicable access end date. A refund or immediate cancellation may end access sooner. Access may also be suspended under our terms.