Membership policy
Cancellation and refunds.
New members choose annual membership billed at $240 USD per year, equivalent to $20/month, or monthly membership billed at $24 USD per month. Payment is collected when the membership starts. Existing billing arrangements are unchanged.
Open your account and choose Cancel membership. Complete the cancellation in Stripe and check its confirmation. You can also email rayanne@contentcreationgirlies.com before your payment date.
Your first payment
The standard monthly plan costs USD $24 every month and the standard annual plan costs USD $240 every year. Any applicable tax, promotion or different agreed price is shown at checkout. Your chosen plan renews until cancelled.
How to cancel
Log in using your membership email, open Account, choose Cancel membership and complete the Stripe cancellation steps. Closing the page or deleting your account does not cancel billing. Check the cancellation confirmation and your account status. Members with active subscriptions from our previous membership platform can use the same cancellation option from their account.
If you cannot log in, cannot open the cancellation page, or prefer to contact us, email rayanne@contentcreationgirlies.com with your membership email and a clear request to cancel. We honour cancellation requests sent before the relevant deadline, even if we process them afterwards. You do not need to wait for a reply before the deadline.
Historic memberships
Historic members are customers who originally joined Content Creation Girlies through our previous membership platform. A historic recurring membership may continue to renew automatically only where the recurring subscription was validly authorised. Members are responsible for cancelling before their next billing date to prevent the next renewal.
For a valid, authorised renewal, forgetting to cancel does not automatically qualify a member for a refund. We do not routinely provide discretionary refunds for valid renewals, unused memberships or late cancellation requests. Members can cancel an active subscription at any time to stop future renewals. Access normally remains active until the end of the paid billing period.
Lifetime and one-time access
Historic members who purchased lifetime or one-time access must not be charged recurring membership fees. Where a historic subscription was previously cancelled, billing will not be restarted without valid authorisation.
Disputed historic charges
If you dispute a historic payment, tell us which membership email, payment date and amount are involved, and explain the reason. We will flag the charge for admin review and check the original membership agreement, cancellation history, migration records and Stripe payment records before deciding whether a refund is due. A disputed charge is not automatically refunded.
Refund requests
Subject to your statutory rights, membership payments are normally non refundable. Cancelling stops future renewals and does not automatically refund an earlier payment.
If you were charged twice, charged incorrectly, or charged after sending a cancellation request before the deadline, contact us so we can investigate and refund any payment taken in error. Any other refund request is reviewed against the circumstances and applicable law. A goodwill refund is not guaranteed and does not replace any legal entitlement to a refund.
To request a refund, email your membership email, the payment date and amount, and the reason for your request. You do not need to provide your full card details.
Your legal cancellation and refund rights
Nothing in this policy affects your statutory consumer rights. UK consumers may have a 14 day cooling off right for online contracts, subject to the rules that apply to the content or services supplied.
Where the law permits an exception for digital content supplied immediately, the required express consent and acknowledgement must be obtained and confirmed. Accessing your account, accepting general terms or acknowledging automatic billing does not by itself waive all cancellation or refund rights. Rights may also apply if content or services are faulty, not as described or not supplied as agreed. We assess requests under the law applicable to your purchase.
Access after cancellation
If you cancel a paid renewal, access normally continues until the end of your paid billing period. Your cancellation confirmation shows the applicable access end date. A refund or immediate cancellation may end access sooner. Access may also be suspended under our terms.